Refund Policy
Thank you for shopping at HYROXSHOP Africa. We strive to ensure customer satisfaction with every purchase. However, if you are not entirely satisfied with your purchase, we're here to help.
Return Address:
Please send all returns to the following address:
- Recipient: HYROX South Africa
- Street: 5 van der Stel Road, Kensington B
- Postal Code: 2194
- City: Randburg, Johannesburg
- Country: South Africa
Return Label:
Please note that a return label is not provided. All returning costs or any additional costs incurred must be managed by the customer.
Damaged, Soiled, or Incorrect Products:
In the event that the product you receive is damaged, soiled, or incorrect, we kindly ask you to contact our customer service.
Undelivered Orders:
In the event that a package is not successfully delivered, we will try to get to the bottom of the matter and find/recover the products, otherwise we will issue a refund for the order. Your satisfaction is our priority, and we want to ensure you receive your products hassle-free.
Refunds for Event Purchases:
Items purchased at one of our events can only be refunded on the same day of purchase. Please ensure to return the item with proof of purchase to the event location where it was originally acquired. Please ensure that the tag is still attached to the item and is not soiled or damaged.
Difference between items sold online and those offered at events:
Our online shop offers a curated selection of products that may differ slightly from those available at events. While we strive to maintain consistency in quality and design, variations may occur due to factors such as availability of materials or unique event-specific offerings.